Information Collection and Use

To provide you the best possible products and services, we will request specific personal information when you register on primoluxe.com, when you make a product or gift certificate purchase, and when you request a catalogue. Any personal information collected on vivre is knowingly and voluntarily provided by customers and visitors to our site.

At registration, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you two emails following a purchase. The first confirms that your order was shipped, and provides an itemized order summary with your order number. The second e-mail provides you with a FedEx tracking number so that you can determine the status of your order. Please note that should any of your items be on-reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Care Associate may contact you by telephone to resolve any issues concerning your order.

When you make a gift certificate or product purchase, we collect your credit card number and your expiration date. We have security measures in place to protect the loss, misuse and alteration of the information under our control. We will automatically store your credit card number and expiration date on our secure server with your account so that you will not have to fill out this information again during future visits and purchases at primoluxe.com. This information is used solely for billing purposes when you order from primoluxe.com and is always encrypted and transmitted safely over the Internet using Secure Sockets Layer (SSL) technology. Please see our Security Policy for more information.

When you request a catalogue, we collect only contact information, name and address.

>> MORE